I know I said I’d reply back after some testing and never did so here it is.
I found that Monitor Alert does not provide all the data needed so I added Get Alert where Alert ID = ID in Monitor Alert and that did the trick. Now I get all the properties and life is good for the most part.
The caveat I found is that Orchestrator uses the HP OM web service and NOT opcmsg to create the alerts in OM. This is good and bad. Good because now I don’t have to coordinate with the OM guys to get a template created. Bad because I can’t use an OM template so I can’t do things outside Orchestrator.
Case in point, we use HP Service Manager for our ticketing system. In a company the size of ours, I personally cannot convince management to throw out the multi-million dollar contract with HP so we can impliment MS Service Manager. Not gonna happen. Since they will not allow me to connect to HP Service Manager via Orchestrator I must send the alert to HP OM, the template catches the alert and generates a ticket. No template, no ticket.
For all its shortcomings and all the benefit of Orchestrator, the old Interop connector sure made life more simple.
Regards,
Ron